- Limit the use of CC and especially ‘Reply to All’.
- When you think someone else should see a discussion, forward it with an explanation of why you think it is relevant to them. Don’t make them search the email history to try to figure it out. And, again, don’t CC them if they only need to know the outcome of the discussion.
- Don’t use an existing email thread to start a new topic (or at least change the subject line).
- When in doubt, wait a little while before composing your response (you can place the email in ‘Do This Week’ or ‘Drafts’). Especially if it’s something important or sensitive.